Portifer vs Lookback
Lookback is built for live and recorded usability sessions on apps and websites. Portifer is a product seeding and testing platform for consumer brands: ship physical products to testers, then collect photo, video and survey feedback asynchronously.
Feature-by-Feature Comparison
| Feature | Portifer | Lookback |
|---|---|---|
| Pricing | Per-customer agreement | See vendor website for pricing |
| Physical product testing with shipping | ||
| Shipping labels & tracking | 5 carriers | |
| Photo & video feedback | Async uploads | Recorded sessions |
| Testers | UserLabs community | See vendor site |
| AI summaries & sentiment scoring | See vendor site | |
| Live moderated sessions | ||
| Screen & session recording | ||
| App & website usability testing |
What to check beyond features
The Portifer column is what we offer today. We do not restate Lookback's onboarding, support terms, certifications or API, because they change and we cannot verify them; the last column is the question to ask Lookback directly.
| Dimension | Portifer | Ask Lookback |
|---|---|---|
| Onboarding | Self-Service: create an account and run campaigns yourself. Assisted and Fully Managed: our team and fulfilment partners set up warehousing, packing and shipping with you. Setup guide | Who sets up the first campaign, and what does the customer have to do? |
| Support | Email support at [email protected]. Assisted and Fully Managed customers work with our team directly. Contact | Which support channels and response times are in the contract? |
| Compliance | Operated by Getia AS in Norway. Standard DPA, published subprocessors, data export and deletion, optional two-factor sign-in. No SOC 2, ISO 27001 or SSO yet. Security | Which certifications are current, and where is customer data hosted? |
| API | Signed outbound webhooks, an inbound campaign signup webhook and a box recipients API. No general-purpose REST API for campaigns, shipments or responses. API docs | Which objects does the API expose, and is it included in your plan? |
Portifer or Lookback?
Choose Lookback instead if…
- You run live, moderated usability interviews
- You need screen and session recordings of people using your app or website
- Your product is digital and nothing needs to be shipped
Choose Portifer if…
- You test physical products that need to be shipped to testers
- Async photo, video and survey feedback fits your research better than live sessions
- You want automatic summaries, sentiment scoring and transcription of responses
Switching to Portifer: export your contacts or recipients from Lookback as CSV or Excel, import them into Portifer with column mapping, connect your carrier accounts or choose a fulfilment partner, then rebuild your box and campaign. See the switching guide.
Test Physical Products With Real Testers
Ship products, collect async photo, video and survey feedback, and read automatic summaries.