Portifer vs Respondent
Respondent is a participant recruitment marketplace, often used for interviews with B2B professionals. Portifer is a product seeding and testing platform: testers from the UserLabs community or your own list, product shipping, surveys and automatic feedback summaries in one place.
Feature-by-Feature Comparison
| Feature | Portifer | Respondent |
|---|---|---|
| Pricing | Per-customer agreement | Per-participant pricing |
| Participant recruitment | UserLabs community | |
| B2B professionals | ||
| Live interviews | Scheduling with your video tool | |
| Physical product shipping | 5 carriers | |
| Photo & video feedback uploads | DIY | |
| Surveys | Via your own tools | |
| AI summaries & sentiment scoring | ||
| Transcription |
What to check beyond features
The Portifer column is what we offer today. We do not restate Respondent's onboarding, support terms, certifications or API, because they change and we cannot verify them; the last column is the question to ask Respondent directly.
| Dimension | Portifer | Ask Respondent |
|---|---|---|
| Onboarding | Self-Service: create an account and run campaigns yourself. Assisted and Fully Managed: our team and fulfilment partners set up warehousing, packing and shipping with you. Setup guide | Who sets up the first campaign, and what does the customer have to do? |
| Support | Email support at [email protected]. Assisted and Fully Managed customers work with our team directly. Contact | Which support channels and response times are in the contract? |
| Compliance | Operated by Getia AS in Norway. Standard DPA, published subprocessors, data export and deletion, optional two-factor sign-in. No SOC 2, ISO 27001 or SSO yet. Security | Which certifications are current, and where is customer data hosted? |
| API | Signed outbound webhooks, an inbound campaign signup webhook and a box recipients API. No general-purpose REST API for campaigns, shipments or responses. API docs | Which objects does the API expose, and is it included in your plan? |
Portifer or Respondent?
Choose Respondent instead if…
- You need to recruit B2B professionals or niche job roles
- You run live interviews in your own video tool
- You only need recruitment and already have research tools
Choose Portifer if…
- You test physical consumer products that need to be shipped
- You want testers from the UserLabs community or your own customers
- You want surveys, photo and video uploads and automatic summaries in one place
Switching to Portifer: export your contacts or recipients from Respondent as CSV or Excel, import them into Portifer with column mapping, connect your carrier accounts or choose a fulfilment partner, then rebuild your box and campaign. See the switching guide.
Recruit, Ship and Collect Feedback in One Place
Testers from the UserLabs community, product shipping, surveys and automatic response summaries.