Privacy Policy | ConsumerXLab

1. Introduction

ConsumerXLab ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our product testing platform.

2. Information We Collect

We collect information you provide directly to us, including:

Account information (name, email address, password)
Profile information (demographics, preferences, interests)
Survey responses and product feedback
Communication data (support requests, messages)
Technical data (IP address, browser type, device information)

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Match you with relevant product testing campaigns
Process and analyze survey responses
Send you updates, newsletters, and marketing communications
Respond to your inquiries and provide customer support
Ensure security and prevent fraud

4. Data Sharing

We may share your data with:

Brand Partners: Anonymized or aggregated feedback data from product testing campaigns
Service Providers: Companies that help us operate our platform (hosting, analytics)
Legal Authorities: When required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security audits.

6. Your Rights (GDPR)

Under GDPR, you have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Object to data processing
Data portability
Withdraw consent at any time

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

8. Cookies

We use essential cookies to operate our platform and optional analytics cookies to improve our services. You can manage cookie preferences through your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]

Company: Getia AS (Org. nr: 926 610 198)
Address: At Mesh, Møllergata 6, 0179 Oslo, Norway